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E-commerce & orders

Shiprocket tracking updates to customers on WhatsApp

Customers get a WhatsApp message when the order ships, when it is out for delivery and when it is delivered, with the tracking link.

Online stores shipping through Shiprocket.

  • Shiprocket
  • Shopify
  • WhatsApp

See it work

An illustration of the workflow we set up, not a screen recording
How it runs · 5 steps

Starts whenA shipment status change in Shiprocket (its tracking webhook, or a check every 30 minutes)

  1. Step 1, Shiprocket: Shipment status changes. Passes on: AWB, courier, status, expected date.
  2. Step 2, Shopify: Finds the order and the customer. Passes on: Order number, name, phone.
  3. Step 3, n8n: Picks the message for this status. Passes on: Shipped · out for delivery · delivered.
  4. Step 4, WhatsApp: Sends the update with the tracking link. Passes on: Template: status + tracking link.
  5. Step 5, Shopify: Marks the order delivered when it is. Passes on: Order note: delivered, with the date.
  6. Result: Customers kept informed at every step, without a single look-up.

Before and after.

Before · by hand

Customers message ‘where is my order?’ all day and someone looks each one up in Shiprocket. Deliveries fail because nobody knew the courier was coming.

After · once it runs

Customers know where their parcel is without asking, and the ‘where is my order’ messages drop. Typically saves 30–90 minutes a day of tracking look-ups.

Time savings are typical figures for the size of business described, not a promise. Yours depend on your volumes.

What you get

  • The workflow, built and running in your own n8n account
  • Setup: we connect it to your accounts and switch it on
  • A test run with your own data before handover
  • A short written guide: what it does, how to pause it, what to check
  • Status messages written with you and submitted to Meta for approval
  • 30 days of fixes after handover

What you provide

  • A Shiprocket account with API access (we create an API user with you)
  • Admin access to your Shopify or WooCommerce store
  • A WhatsApp Business number on the Cloud API (we help you register one if you do not have it)
  • Somewhere for n8n to run: an n8n Cloud plan, or your own server (we can install n8n on it)

How we build it

Built when you order, in about 4 working days.

  1. 01

    You order

    Send the form with this automation named. We reply within one working day with what we need from you and how to pay.

  2. 02

    We connect your accounts

    You give us access to the apps under ‘What you provide’. We build the workflow in your n8n account and connect each app.

  3. 03

    We test it with your data

    We run it on real examples from your business, fix anything that does not fit, and show you the results.

  4. 04

    Handover

    You get the written guide and it keeps running. Typically 4 working days from access to handover, then 30 days of fixes.

Questions buyers ask

+Is it ready to download?

No. Nothing is pre-installed. When you order, we build this workflow in your own account, connect your apps, test it with your data and hand it over, typically 4 working days after we have your access.

+What else will I pay for?

Meta charges a small fee per WhatsApp template message, up to three per order. Shiprocket's API comes with your account. n8n is free to self-host on your own server; n8n Cloud has its own monthly plans. You pay those providers directly, not us.

+Can you host it for us instead?

Yes, with the optional Care plan: ₹999 a month for one automation, or ₹1,999 for up to five or any one pack ($29 and $49 outside India). We run n8n for you, keep your app connections in n8n's encrypted credential store, fix failed runs and renew expiring connections. Cancel any time and we move the workflow into your own n8n account.

+Can you adjust it to how we work?

Small changes that keep the same flow, such as message wording, fields, timings or who gets alerted, are part of setup. Anything that adds apps or steps is quoted before we start, and bigger builds are our custom automation service.

+What happens after the 30 days?

It keeps running in your account; it does not stop if you stop working with us. Fixes or changes after the 30 days are quoted when you need them.

+Who can see our data?

The workflow runs in your own account, so your data moves between your own apps. We need access while we set it up and during the 30 days of fixes; you can remove that access whenever you like. On the Care plan it runs in n8n on our server instead: your data passes through it on its way between your apps, and your app connections are stored encrypted.

+Can it run on Make or Zapier instead?

Yes, on Make, if you already use it. Say so in the form and we confirm before you pay. Their own plan limits apply.

Want this one, or something a little different?

If this is what you need, fill in the form and we will set it up for you. If it is not quite right, we build custom automations too. Tell us what you need.

Optional · monthly

Rather not run n8n yourself? We host it and look after it.

  • We run n8n for you, so there is no n8n bill and nothing for you to install
  • Your app connections are kept in n8n's encrypted credential store
  • We are alerted when a run fails, and we fix it
  • Connections that expire are renewed before they stop working
  • One small change a month: a message, a field, a recipient
  • Cancel any time: we move the workflow into your own n8n account
Care for one automation₹999$29/monthCare for up to fiveor any one pack₹1,999$49/month

On top of the one-time setup. The apps’ own fees stay yours.

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Shiprocket tracking updates to customers on WhatsApp · ₹11,999$299

Fixed price · set up in 4 working days · you pay the apps’ own fees