Refunds and delivery

This policy applies to software licences sold on leapforge.io/marketplace by Leapforge Innovations Pvt Ltd, and to the optional installation service sold with them.

Everything we sell on the Marketplace is delivered digitally, by email. Nothing is shipped.

After you place an order we email the payment details and the exact amount within one working day. Within one working day of receiving your payment we email the licence key in the name you gave us, the software package and the installation guide. If you bought installation, we agree a time with you and install it on your server.

You can cancel an order at any time before you pay by replying to our email or writing to hello@leapforge.io. If you have paid and we have not yet sent the licence key, we refund the full amount.

You are entitled to a full refund of the licence price if you ask for it within 7 days of your payment and the licence key has not been activated, meaning it has not been entered in the software.

Once the key has been activated, or after 7 days, the licence is not refundable: the software has been delivered and is in use. This does not affect the next section, or your rights under the Consumer Protection Act, 2019.

If the software does not do something its listing says it does, write to us. During the update period that comes with every licence we fix it. If a problem is ours and cannot be fixed, we refund the licence.

The installation add-on is refundable in full until the installation starts — that is, until we begin work on your server. After that it is not refundable.

Email hello@leapforge.io from the address you ordered with, naming the product. We confirm by email, and the refund goes back to the account you paid from, by UPI or bank transfer, within 7 working days of that confirmation.